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Troubleshooting and support
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33
Resetting the clock after losing power
If you turn off the power on the frame or otherwise lose power for half a day or more,
the clock time returns to the factory setting and the automatic on/off times, if set, are
disabled.
■ When you turn the frame back on, the set time screen appears on the frame.
■ Slide to set the hour. Tap the left/right arrows to highlight the previous or next
setting (hour and minutes), then slide to adjust the setting.
Frame freezes up or
doesn’t work properly.
■ Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.
■ Reset the frame. Press the Mode and Power buttons (see page ii)
at the same time, then tap Yes to reset the frame. (Resetting your
frame does not erase your saved files.)
You set automatic
on/off but the frame
doesn’t turn on and off
at the specified times.
■ Make sure you Enabled the on/off setting after you set the times,
then press OK (not Back). See page 6.
■ If your frame loses power, the clock returns to the factory setting
and auto on/off times are disabled. See Resetting the clock after
losing power, page 33.
Cannot copy pictures
from one device to
another even though
the copy destination is
not full.
Storage devices that have FAT (File Allocation Table) 16 formatting can
only store up to 512 files in the top level folder (root directory). To make
sure all your pictures copy properly, format the copy destination to
FAT32 before copying to it:
Caution: Formatting deletes all pictures and videos, including
protected files.
1 Connect the device to your computer.
2 Open My Computer and locate the device.
3 Right-click on it and choose Format.
4 From the File system drop-down menu, choose FAT32 then click
Start.
If... Try one or more of the following