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Troubleshooting
Camera/computer communications
LCD messages
If Try one or more of the following
The computer does
not communicate
with the camera.
■ Turn on the camera (see page 2).
■ Install new batteries (see page 1) or charge rechargeable batteries.
■ Connect cable to camera and computer port (see page 43).
■ Install the software (see page 42).
■ Disconnect the USB cable. Close all open applications. Re-install the
software (see page 42).
■ Disconnect camera from the computer. Close all software applications,
reconnect camera.
Cannot transfer
pictures.
(The Add New
Hardware Wizard
cannot locate
drivers.)
■ Disconnect USB cable. (If using camera dock or printer dock,
disconnect cable and remove camera from dock). Close all open
applications. Re-install the software (see page 42).
■ Disconnect the USB cable. Close all open applications. Re-install the
software (see page 42).
■ Try another USB port, or another computer.
■ Try transferring pictures using a card reader.
If Try one or more of the following
No images to display
■ Change image storage location setting (see page 32).
Memory card requires
formatting
■ Insert a new card (see page 3) or format the card (see
page 34).
■ Caution: Formatting a card deletes all pictures and
videos, including protected files.
Memory card cannot be read
(Please format memory card
or insert another card)
Only one USB connection
allowed.
Disconnect cable or rem.
(remove) camera from dock.
■ Unplug the USB cable from the camera.