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18 www.kodak.com/go/support
5 Getting help
Problem Solution
Camera will not
turn on.
■ Ensure that the battery is correctly inserted and charged.
■ Ensure the camera is clean and dry. (If it’s wet inside, let it dry for 24
hours.)
LCD is not clear. ■ Choose an LCD Glare Shield (see page 12).
Can’t transfer
video/pictures to
the computer.
■ Do not use the USB cable. Use the USB arm (see page 9).
LCD is B&W. ■ Choose a different effect (see page 6) or LCD Glare Shield (see
page 12).
Videos are choppy
or jumpy when
played on a
computer.
■ Use ARCSOFT MEDIAIMPRESSION for KODAK Software for video
playback (see page 9).
■ Ensure that the computer system requirements are met. Go to
www.arcsoft.com/support.
Long videos are
split into separate
videos.
■ When taking long videos, the camera begins a new video (at
approximately 3.8 GB) and continues recording. If desired, use video
editing software on your computer to join videos.
Videos are blurry. ■ Ensure that the lens is clean.
■ Ensure that the Focus switch is set to Normal (or to Close-up, if
taking close-up videos/pictures).
■ Turn on Digital Image Stabilization (see page 11).
■ When using a tripod, turn off Digital Image Stabilization.
Videos do not play
on a TV.
■ Ensure that an HDMI or AV Cable is properly connected directly to the
TV input (see page 14).
■ Ensure that the TV menu settings are correct for an HDMI or AV
connection.
■ Ensure that the Video Out is set correctly (see page 11).