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www.kodak.com/go/support
19
Getting help on the Web
Playback on a TV is
not in stereo.
■ Ensure that your TV or receiver has stereo speakers.
■ Ensure that the TV menu settings are correct for an HDMI or AV
connection.
■ Ensure that the Video Out is set correctly (see page 14).
Videos are in low
resolution and/or
are not saved.
■ If no card is inserted and the camera is powered by the AC adapter,
then videos are taken in low resolution and are not saved. (The
camera is in Demo mode.) Insert a card or unplug the AC adapter.
Camera will not
work with optional
remote control.
■ Ensure that the battery is correctly inserted in the remote control and
camera.
■ Ensure that the camera infrared receiver (above the lens) and the
remote control have an unobstructed path.
■ Try a different angle, or move closer.
Get help using
ARCSOFT Software
■ Go to www.arcsoft.com/support.
Get support for your product (FAQs,
troubleshooting information, etc.)
www.kodak.com/go/playtouchsupport
See step-by-step solutions and repair information www.kodak.com/go/stepbystep
Purchase camera accessories www.kodak.com/go/playtouchaccessories
Download the latest camera firmware and software www.kodak.com/go/playtouchdownloads
See online demonstrations of your camera www.kodak.com/go/howto
Register your camera www.kodak.com/go/register
Get help using ARCSOFT Software www.arcsoft.com/support
Get help installing software and transferring
videos/pictures to the computer
www.kodak.com/go/support
Chat, email, write, or phone Kodak
(Chat not available in all languages.)
www.kodak.com/go/contact
Problem Solution