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NS380 / NS380W User Guide 61
YML826 Rev1 - Pan/Tilt Internet Camera
Appendix C: Trouble Shooting
Q: I cannot access the Pan/Tilt Internet Camera from a web browser.
A1: The possible cause might be the IP Address for the Pan/Tilt Internet Camera is already being
used by another device. To correct the possible problem, you need to first disconnect the Pan/Tilt
Internet Camera from the network. Then run the PING utility (follow the instructions in Appendix
B - PING Your IP Address).
A2: Another possible reason is the IP Address is located on a different subnet. To fix the problem,
run the PING utility (follow the instructions in Appendix B - PING Your IP Address). If the utility
returns “no response” or similar, the finding is probably correct, then you should proceed as follows:
In Windows 95/98/2000 and Windows NT, double check the IP Address of the Pan/Tilt Internet
Camera is within the same subnet as your workstation.
Click “Start”, “Setting”, “Control Panel”, and the “Network” icon.
Select TCP/IP from the “Network” dialog box and from the “TCP/IP Properties” dialog box click
“Specify an IP address”.
If the Pan/Tilt Internet Camera is situated on a different subnet than your workstation, you will not
be able to set the IP address from this workstation. To verify make sure the first 3 sections of the
IP address of the Pan/Tilt Internet Camera corresponds to the first 3 sections of the workstation.
Therefore the IP address of the Pan/Tilt Internet Camera must be set from a workstation on the same
subnet.
A3: Other possible problems might be due to the network cable. Try replacing your network cable.
Test the network interface of the product by connecting a local computer to the unit, utilizing a
standard Crossover (hub to hub) Cable. If the problem is not solved the Pan/Tilt Internet Camera
might be faulty.
Q: Why does the Power LED not light up constantly?
A: The power supply used might be at fault. Confirm that you are using the provided power supply
DC 5V for the Pan/Tilt Internet Camera and verify that the power supply is well connected.
Q: Why does the Link LED not light up properly?
A1: There might be a problem with the network cable. To confirm that the cables are working,
PING the address of a know device on the network. If the cabling is OK and your network is
reachable, you should receive a reply similar to the following (…bytes = 32 time = 2 ms).
A2: The network device utilized by the Pan/Tilt Internet Camera is not functioning properly such as
hubs or switches. Confirm the power for the devices are well connected and functioning.
A3: The wireless connection might be at fault. In ad-hoc mode make sure the Pan/Tilt Internet
Camera wireless channel and SSID is set to match the PC/Notebook wireless channel and SSID for
direct communication.
Under infrastructure mode make sure the SSID on the PC/Notebook and the Pan/Tilt Internet
Camera must match with the access point’s SSID.