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Troubleshooting
Technical Notes
Digital zoom cannot be used. Digital zoom cannot be used in the following
situations.
• When Portrait or Night portrait is selected
for Scene mode.
• When using smart portrait mode.
• Just before recording a movie (up to 2× can be
applied while recording movies).
• When Multi-shot 16 is selected for
Continuous.
36, 37
46
55
78
Image mode not available. • Image mode cannot be adjusted when Multi-
shot 16 is selected for Continuous.
78
No sound when shutter is
released.
• Off is selected for Sound settings > Shutter
sound in setup menu. Even when set to On,
the shutter sound is not heard depending on
the current shooting mode or settings.
• Do not block the speaker.
98
4
AF-assist illuminator does not
light.
• Off is selected for AF assist option in camera
setup menu.
• AF-assist illuminator turns off automatically in
some scene modes.
97
36-42
Pictures appear smeared. Lens is dirty. Clean lens. 114
Hues are unnatural. White balance does not match light source. 76
Randomly spaced bright pixels
(“noise”) appear in image.
The subject is dark, so shutter speed is too slow
or ISO sensitivity is too high. Noise can be
reduced by:
• Using flash. 30
Pictures are too dark
(underexposed).
• Flash is off.
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Subject is backlit. Select the Backlight scene
mode, or set the flash mode to X (fill flash).
30
22
30
34
30, 41
Pictures are too bright
(overexposed).
Adjust exposure compensation. 34
Problem Cause/Solution A