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169
Troubleshooting
Technical Notes and Index
Bright specks appear in
pictures taken with flash.
Flash is reflecting off particles in air. Turn flash
off.
32
Flash does not fire.
• Flash is off.
• Some scene modes with which the flash does
not function is selected.
• On is selected for Blink proof in smart
portrait menu.
• Another function that restricts flash is
enabled.
31
55
68
51
Optical zoom cannot be used.
Optical zoom cannot be used while recording
movies.
116
Digital zoom cannot be used.
• Digital zoom is set to Off in the setup menu.
• Digital zoom is not available in the following
situations.
- When Scene auto selector, Portrait,
Night portrait, or Pet portrait scene
mode is selected.
- When shooting in smart portrait mode.
- When shooting in subject tracking mode.
- When Continuous is set to Multi-shot 16.
146
53, 55,
56, 63
66
69
42
Image mode not available.
Another function that restricts the Image mode
option is enabled.
51
No sound when shutter is
released.
• Off is selected for Sound settings>Shutter
sound in setup menu. No sound is heard with
some shooting modes and settings, even
when On is selected.
• The speaker is blocked. Do not cover the
speaker.
147
5, 24
AF-assist illuminator does not
light up.
Off is selected for AF assist in the setup menu.
AF-assist illuminator may not light depending
on the position of the focus area or the current
scene mode, even when Auto is selected.
55-63,
146
Pictures appear smeared. Lens is dirty. Clean lens. 156
Colors are unnatural. White balance does not match light source. 40, 60
Randomly spaced bright pixels
(“noise”) appear in image.
Shutter speed is too slow or ISO sensitivity is
high as the subject is dark. Noise can be reduced
by:
• Using flash.
• Specifying a lower ISO sensitivity setting.
31
44
Problem Cause/Solution A