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Frequently asked questions
1) Q: Is the LCD screen touch-enabled?
A: The LCD screen is not touch-enabled. Please use the keys in the back to control
PhotoFrame™.
2) Q: Can I switch between different slideshows photos by using different memory cards?
A: Yes. When you connect your memory card to PhotoFrame™, it will slideshow photos
stored on that specific card.
3)
Q: How can I quick-charge my PhotoFrame™?
A: Charge it with the system in OFF status. PhotoFrame™ will be
> 85% charged in 2
hours when system is OFF and in 5 hours when system is ON.
4) Q: Will the LCD screen be damaged if I keep showing the same photo for a long time?
A: No. PhotoFrame™ can display the same photo continuously for 1,000 hours
without any damage to the LCD screen.
5) Q:Can I use PhotoFrame™ to delete photos on memory card?
A: No, it does not support operations to delete photos on external devices such as a
memory card.
6) Q: Can I print photos from PhotoFrame™?
A: No, it does not support direct photo printing.
7) Q: After copying photos, how can I check if the photos are already stored inside?
A: The photos are copied after the screen confirms with "photo copied" message. You
may then remove the card to view internal photos.
8)
Q: How does PhotoFrame™ show high-resolution 4:3 digital photos on its 3:2
screen?
A: To ensure high picture integrity, PhotoFrame™ shrinks the photos at original aspect
ratio and trims excessive portions before displaying these photos.
9) Q: Can I use PhotoFrame™ during its Auto-off periods?
A: Yes. Press any control key to bring the system back to ON status.
10) Q: Can I change 6PM-6AM Brightness to other time frames, such as 7PM-11PM
Brightness?
A: No. It cannot be changed.
11) Q: Can I increase the memory size to store more pictures on my DPD?
A: No. The internal memory of DPD is fixed and cannot be expanded. However, you
could switch between different photos by using different memory cards on DPD. Please
note that photo rotation and slideshow orientation features are not supported for
photos stored on memory cards because DPD only reads such photos but cannot
change them.
12)
Q:
Why doesn't my PhotoFrame™ show some of my photos?
A: Digital cameras take photos and store them in JPEG format according to camera
industry standards. PhotoFrame™ is designed to show photos following the same
industry standards. Some images, such as web images, scanned images, or photos in
RAW format from professional cameras, are not stored according to camera industry
standards and therefore cannot be correctly displayed on PhotoFrame™. Please use PC
applications to convert such images into standard JPEG format for PhotoFrame™.