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9.0 HINTS ON SOFTWARE INSTALLATION
The camera driver might share same resource files with other imaging device. In case
user encounter difficulties in software installation, uninstall driver of other imaging device and
reinstall the camera driver from beginning.
Helpful Hints and Camera Maintenance
Troubleshooting:
1. The camera does not work:
x Make sure the battery has inserted with the correct polarity.
x Check if the battery power is low / run out of battery, replace a new one.
2. “No New Hardware Found” message appears:
x Make sure the camera and PC are connected properly. Go to “My Computer” iconÆ Right
click your mouseÆ Choose “Property” Æ Select “Device Manager” Æ If you have encounter
below two situations :
(i) “Imaging Device” does not exist under the list
(ii) The “Imaging Device” is on the list, check out if the driver named “CIF Dual
Mode Camera” exist, if not ,
unplug the camera and re-connect the camera into your computer's USB port.
Note: If the camera is listed, but other cameras are also installed, disable all other
cameras; make sure your camera is enabled.
3. “Camera not connected” or “ Device cannot be detected” message appears:
x Try removing the previous driver and reinstalling the software.
Go to “My Computer” iconÆ Right click your mouseÆ Choose “Property” Æ Select “Device
Manager” Æ “Imaging Device” Æ select the driver “CIF Dual Mode Camera” and choose
“Remove” to uninstall the driver: