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Chapter 6 85
Customer Assistance and Service
You can reach Thomson at the following number:
800-283-6503
(Toll free inside U.S.A.)
Our toll-free camcorder number operates from 8 a.m. to 5 p.m. CST Monday – Friday for
U.S. customers only
Thomson provides a toll-free telephone number to help with any problems
encountered with the camcorder. Many problems can be diagnosed over the
phone, but, if necessary, repair or replacement will be arranged. For faster
service, have the camcorder’s model/serial number and date of purchase ready
when you call. If your unit is out of warranty, we will quote the cost of a repair
or replacement unit to you.
Returning equipment to Thomson for repair or exchange
If we are unable to resolve your problem over the phone, we will gladly service
your unit or exchange it for a new or refurbished camcorder. Refer to the limited
warranty on the reverse side to learn about your specific rights and
responsibilities.
Always consult Thomson and get a Service Request number before returning
anything! Obtain a Service Request (SR) number from the telephone
representative before returning your equipment to avoid delays, accounting
errors, or even loss of your unit.
Customer Assistance and Service
Customer Assistance and Service