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88 Chapter 6
To receive a replacement Camcorder before you return yours:
Option I
1. Provide your Discover, MasterCard, or Visa account number and expiration date to
our phone representative. This is for security purposes. If we receive your unit,
excluding all accessories, within 14 days from the date you were provided the SR
number, only items not covered by warranty will be charged to your account. IF
YOUR UNIT IS NOT RECEIVED WITHIN 14 DAYS, THE SUGGESTED RETAIL
VALUE OF THE CAMCORDER WILL BE CHARGED TO YOUR CREDIT CARD. This
amount, less $10.00 handling, will be credited if the unit is subsequently received.
2. We will send you a replacement unit.
3. Ship the unit back to us, excluding all accessories, using the replacement unit’s
carton. Shipping instructions will be included in the carton along with your SR
number which will allow you to easily ship the unit back to us. Make sure you
insure your shipment in case of damage or loss. Include with the shipment:
• Evidence of purchase date, such as a bill of sale to verify your unit’s warranty
eligibility.
• A brief note describing your camcorder’s problem.
• Your name, address and phone number.
Return transportation, storage, handling, and insurance costs are your sole responsibility.
We accept no liability in case of damage or loss.
Option II
1. For a fee of $10.00, we will send a replacement unit to the exchange point.
2. The exchange location will notify you of its arrival.
3. Take your unit, excluding all accessories, and your evidence of purchase date, such
as a bill of sale, to the exchange location and you will be provided the new or
refurbished unit.
4. If the repairs were covered by your warranty, you will not be billed.
To receive a replacement unit
after we have received your unit:
1.
Write the SR number on the outside of the carton used to return the unit.
Make sure you insure your shipment in case of damage or loss.
2. Carefully pack the unit, excluding all accessories, using the original box and packing
material if possible.
3. Include with the shipment:
• Evidence of purchase date, such as a bill of sale, to verify your unit’s warranty
eligibility.