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Appendix
25
Troubleshooting
Try the following if you have trouble using the frame.
Issue Resolution
The frame will not turn on. Check if the power cable is connected properly.
When connecting the frame to a PC with
the USB connector, the screen blinks and
the frame turns off automatically.
There may be a problem with the USB port of the PC. Connect the supplementary power
connector as well.
There is light leaking along the border of the
clock screen.
If the screen is black, there may be light showing through the panel due to the characteristics of
the LCD panel. This is normal.
The time setting is not correct.
When the power adapter is disconnected for a long period of time, the current time settings may
be lost. Connect the power adapter at all times.
It takes time for an image to display when
the frame is turned on or during a
slideshow.
If the resolution of a photo is high or the file size is large it may take longer to display.
Even though there is free space left on the
internal memory, photos will not copy there.
Make a folder inside the internal memory to copy photos.
External devices (USB memory device or
SD memory card) do not function properly.
Check if the devices are connected properly.
•
Check if the photos stored in the external memory devices are in JPEG format. Corrupted or
•
damaged files will not display.
The device may not be supported by the frame. Try another device.
•
Portrait photos display in a landscape
orientation.
Check if Auto Fit Portrait Photo is On in Settings
→
Options.
JPEG photos do not play.
JPEG photos saved in Progressive or CMYK modes will not display.
•
JPEG photos edited by image editors (e.g., Photoshop or Paintshop) may not display properly.
•
Save photos in JPEG format after editing on a PC and play the slideshow again.