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If you cannot scan the image, turn off your computer. Press the power switch on the unit to turn it off, unplug the unit from the power
source, and then plug it back in. Restart your computer. Try scanning again. If scanning is still not possible, refer to the check list below.
CHECK 1 Is your application compliant to TWAIN?
If you are using Windows 98/Me/2000 and your
application is not TWAIN compliant, the application
cannot acquire images. Use an application that is
TWAIN compliant, such as the included Sharpdesk.
CHECK 2 Have you selected the scanner driver of this
unit on your application?
Make sure that the "SHARP MFP TWAIN P" or "WIA-
SHARP AL-xxxx" is selected on your application.
Reference: Scanning an Image from a TWAIN-
Compliant Application
CHECK 3 Have you specified all scanning preferences
appropriately?
Setting a large area with full color together with a high
resolution setting, makes the data size large, resulting in
extended scanning times. It is recommended to set the
scanning preferences depending on the type of original
to be scanned, i.e., Web Pages (monitor), Photo, FAX,
or OCR.
CHECK 4 Is there enough computer memory?
Your computer may not have enough available memory
to hold the document you want to scan. Lower the scan
resolution.
CHECK 5 Has the specified period of program timeout
already elapsed?
Neither printing nor scanning jobs can be sent to the
unit from your computer during the specified period of
program timeout after copying.
To send a scanning job immediately, press the clear key
twice, ONLINE key or SCAN key on the unit.
Reference: For more detail, refer to "USER
PROGRAMS" in the Operation Manual.
CHECK 6 Are you trying to scan multiple originals in the
SPF at once?
When multiple originals are loaded in the SPF, it
depends on your application whether only one original
can be scanned in a single operation, or whether
multiple originals can be scanned. Check which is
possible in your application. (Sharpdesk allows multiple
originals to be scanned in a single operation.)
CHECK 7 Does your computer's operating system
support the scanner driver?
The operating systems that support the unit's scanner
driver are Windows 98/Me/2000/XP/Vista.
CHECK 8 Are you using an appropriate interface?
Make sure that the cable is connected securely to the
LAN connector or the USB connector on your computer
and the unit.
CHECK 9 Have the scanner driver and Button Manager
been installed properly?
If normal scanning still cannot be performed even after
confirming the items on the above check list, delete the
software and then reinstall it.
Reference: Uninstalling the Software
Unable to Scan the Image