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Appendix C
Troubleshooting
SYMPTOM: I am trying to synchronize data on my Windows
Mobile 2003/2003SE device, and ActiveSync
does not list the option
Network Connection.
POSSIBLE REASONS SOLUTION
Your device is not receiving an IP
address from the DHCP server.
The server may be busy or
unavailable.
Try removing the card and
reinserting it. If ActiveSync still
shows no network connection, wait
for a few minutes. If you see the
message “Unable to contact DHCP
server, using cached information,”
the card is probably working
properly. If after a few minutes,
the problem persists, ask your
network administrator to verify
that the DHCP server is working
properly.
Your auto-launch program starts
too fast, and your device does not
have enough time to connect to
your network.
Increase the second delay before
launch setting in the Auto-Launch
tab of the Socket 10-100 Ethernet
utility. If you have to set the delay
to longer than 20 seconds, you
should consult your network
administrator.
Your server does not have WINS
services enabled.
Enter the IP address of the host
computer in the Primary WINS:
field in order to use ActiveSync.
SYMPTOM: My new IP addresses do not work.
POSSIBLE REASON SOLUTION
After entering the IP addresses for
your card, you forgot to tap/click
OK.
Re-enter the IP addresses. When
done, tap/click OK.
20 | APPENDIX C: TROUBLESHOOTING