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Troubleshooting
Troubleshooting
If you experience trouble with the camera, try the following solutions.
Be aware that by sending the camera for repair, you give consent that the contents of the
internal memory, Music files may be checked.
1 Check the items on pages 115 to 124.
If a code such as “C/E:ss:ss” appears on the screen, see page 125.
2 Remove the battery pack, wait for about one minute, re-insert the battery pack,
then turn on the power.
3 Initialize the settings (page 79).
4 Consult your Sony dealer or local authorized Sony service facility.
Battery pack and power 115
Shooting still images/movies 115
Viewing images 119
Deleting 119
Computers 120
“Memory Stick Duo” 121
Internal memory 121
Printing 122
PictBridge compliant printer 122
Others 123
Click one of the following items to jump to the page explaining the symptom and cause or the
appropriate corrective action.