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Troubleshooting
The computer does not recognize your camcorder.
• Install the supplied software “ImageMixer for HDD Camcorder” (p.77).
• Set the camcorder onto the Handycam Station securely (p.15).
• Remove the USB cable from the Handycam Station and the computer, then connect it again
firmly.
• Remove USB device other than the keyboard, the mouse, and the Handycam Station from the
computer.
• Remove the USB cable from the Handycam Station and the computer, then restart the computer
to connect them again correctly.
• Check that [DVD BURN] or [ HDD] appears on the LCD screen of the camcorder. If not,
remove the USB cable from the Handycam Station and the computer, and turn the camcorder
off. Then turn on, and repeat the operation.
An error message appears when you place the supplied CD-ROM on your
computer.
• Set the computer display as follows:
– 1024 × 768 dots or more, High Color (16 bits, 65 000 colors) or more.
You cannot use the supplied software on a Macintosh computer.
• The supplied software “ImageMixer for HDD Camcorder” is not compatible with Macintosh.
[Cannot start Easy Handycam.] or [Cannot cancel Easy Handycam.] appears on
the screen of your camcorder.
• You cannot start or cancel the Easy Handycam operation during USB connection. Remove the
USB cable from the Handycam Station first (p.83), then touch [END] on the LCD screen of
the camcorder.
You cannot view images recorded on your camcorder through your computer.
• Remove the USB cable from the Handycam Station and the computer, then connect it again
firmly.
• Remove the USB device other than the keyboard, mouse, and Handycam Station from the
computer.
• Touch [ HDD], when [USB SELECT] appears on the LCD screen of the camcorder.
You cannot copy image data from your camcorder to a computer.
• Set [USB SPEED] to [FULL SPEED] in setup item (p.58).
Connecting a computer