Sony DPP-FP67 Photo Printer User Manual


 
57
GB
Troubleshooting
Connecting with a computer
Symptom Check Cause/Solutions
The images on the
memory card or a
USB memory
inserted in the
printer are not
displayed on the
PC.
c The printer does not provide a function for
viewing the memory card or a USB
memory images from the printer.
You lost the
supplied CD-ROM
and want to obtain
a new one.
c Please download the printer driver from
the Customer support home page
(.page 67). Or contact your Sony
dealer.
The printer driver
cannot be
installed.
Are you sure that you have
followed the installation
procedures correctly?
c Follow the procedures in the operating
instructions to install the driver
(.page 38). If an error occurs, restart
your computer and perform the
installation procedures again.
Is another application
program running?
c Exit all applications and then install the
driver again.
Did you specify the CD-
ROM as the installation CD-
ROM correctly?
c Double-click My Computer and then the
CD-ROM icon in the open window.
Follow the procedures in the operating
instructions to install the driver.
c The USB driver may not be installed
properly. Follow the operating
instructions to install the USB driver
again.
Is there an anti-virus
program or other program
running on the system?
c If there is an anti-virus program or other
program running on the system, exit it and
then start installing the driver.
Did you log on using an
Administrator user account?
c To install the driver, you must log onto
Windows using an Administrator user
account.
Continued