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Sample photo Menu Index
• When you shoot images with a memory card formatted by a computer, you may not be able to copy
the images to a computer. Shoot using a memory card formatted by your camera.
Cannot play back images on a computer.
• If you are using “PlayMemories Home,” refer to the “PlayMemories Home Help Guide.”
• Consult the computer or software manufacturer.
The image and sound are interrupted by noise when viewing a movie on a
computer.
• You are playing back the movie directly from the memory card. Import the movie to your computer
using “PlayMemories Home” and play it back.
After making a USB connection, “PlayMemories Home” does not start
automatically.
• Make the USB connection after the computer is turned on (page 176).
Cannot insert a memory card.
• Insertion direction of the memory card is wrong. Insert it in the correct direction.
Cannot record on a memory card.
• The memory card is full. Delete unnecessary images (pages 31, 99).
• An unusable memory card is inserted.
Formatted the memory card by mistake.
• All the data on the memory card is deleted by formatting. You cannot restore it.
Cannot print images.
• RAW images cannot be printed. To print RAW images, first convert them to JPEG images using
“Image Data Converter” on the supplied CD-ROM.
The color of the image is strange.
• When you print the images recorded in Adobe RGB mode using sRGB printers that are not
compatible with Adobe RGB (DCF2.0/Exif2.21 or later), the images are printed at a lower saturation.
Images are printed with both edges cut off.
• Depending on your printer, the left, right, top, and bottom edges of the image may be cut off.
Especially when you print an image shot with the aspect ratio set to [16:9], the lateral end of the image
may be cut off.
• When printing images using your own printer, cancel the trimming or borderless settings of the
printer. Consult the printer manufacturer as to whether the printer provides these functions or not.
• When having images printed at a photo printing service shop, ask the shop whether they can print the
images without cutting off both edges.
Cannot print images with the date.
• Using “PlayMemories Home,” you can print images with date.
Memory card
Printing
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