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Computers
Symptom Cause Solution
You do not know whether
or not your OS can be
used with the camera.
— pCheck “Recommended computer environment” (pages 84, 96).
You cannot install the
USB driver.
— pIn Windows 2000, log on as Administrator (authorized
Administrators) (page 84).
Your computer does not
recognize your camera.
• The camera is turned off.
• The battery level is too low.
• You are not using the supplied USB cable.
• The USB cable is not connected securely.
• [USB Connect] is not set to [Normal] in the SET
UP settings.
• The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse.
• The camera is not directly connected to your
computer.
• The USB driver is not installed.
• Your computer does not properly recognize the
device because you connected the camera and
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
pTurn on the camera (page 17).
pUse the AC Adaptor (not supplied) (page 16).
pUse the supplied USB cable (page 86).
pDisconnect the USB cable, and securely connect it again. Make
sure that “USB Mode” is displayed on the LCD screen
(page 86).
pSet it to [Normal] (page 117).
pDisconnect the USB cables except for those connected to the
keyboard and the mouse (page 84).
pDirectly connect the camera and your computer without using a
USB hub (page 84).
pInstall the USB driver (page 85).
pDelete the erroneously recognized device from your computer,
then install the USB driver (pages 85, 88).
You cannot copy images. • The camera is not correctly connected to your
computer.
• The copy procedure differs depending on your
OS.
• You shot with a “Memory Stick” that was
formatted using a computer.
pConnect the camera and your computer correctly (page 86).
pFollow the copy procedure for your OS (pages 87, 88, 96).
pUse a “Memory Stick” that was formatted using the camera.
After making a USB
connection, “Picture
Package” does not
automatically start.
—
—
pRun “Picture Package Menu” and check [Settings].
pMake a USB connection when the computer is turned on.