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Troubleshooting
You cannot copy images.
• Connect the camera and your computer correctly using the supplied cable for multi-use
terminal (page 59).
• Follow the designated copy procedure for your OS (pages 59, 67).
• When you shoot images with a “Memory Stick Duo” formatted by a computer, you may not
be able to copy the images to a computer. Shoot using a “Memory Stick Duo” formatted by
your camera (page 50).
After making a USB connection, “PicturePackage” does not start automatically.
• Start up the “PicturePackage Menu” and check [Settings].
• Make the USB connection after the computer is turned on (page 59).
The image cannot be played back on a computer.
• If you are using “PicturePackage,” click on help at the upper-right corner of each screen.
• Consult the computer or software manufacturer.
The image and sound are interrupted by noise when you view a movie on a
computer.
• You are playing back the movie directly from the internal memory or “Memory Stick Duo”.
Copy the movie to the hard disk of your computer, then play back the movie from the hard
disk (page 57).
You cannot print an image.
• Check the printer settings.
Images once copied to a computer cannot be viewed on the camera.
• Copy them to a folder recognized by the camera, such as “101MSDCF” (page 63).
• Operate correctly (page 64).
Cannot insert a “Memory Stick Duo”.
• Insert it in the correct direction (t step 3 in “Read This First”).
Cannot record on a “Memory Stick Duo”.
• You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to
the LOCK position. Set the switch to the recording position (page 93).
• The “Memory Stick Duo” is full. Delete unnecessary images (t step 6 in “Read This First”).
• Insert a “Memory Stick PRO Duo” (page 21) when recording movies with the image size set
to [640(Fine)].
“Memory Stick Duo”