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Troubleshooting
Troubleshooting
73
Troubleshooting
Troubleshooting
If you run into any problem using your
camcorder, use the following table to
troubleshoot the problem. If the problem
persists, remove the power source and
contact your Sony dealer.
If “C:ss:ss” is displayed on the LCD
screen or the viewfinder, the self-diagnosis
display function is activated. See page 78 for
details.
Overall operations
Batteries/Power sources
Symptom Cause and/or Corrective Actions
The power does not turn on. • The battery pack is discharged, running low, or not attached to the
camcorder.
cAttach a charged battery pack to the camcorder. (p. 12)
cUse the AC Adaptor to connect to the wall socket. (p. 15)
The camcorder does not operate even
when the power is set to on.
cDisconnect the AC Adaptor from the wall socket or remove the battery
pack, then reconnect it after about 1 minute. If the functions still do not
work, press the RESET button using a sharp-pointed object. (If you press
the RESET button, all settings including the clock setting are reset.)
For TRV228E/428E/
TRV265E:
The supplied Remote Commander
does not function.
cSet [COMMANDER] in the (OTHERS) menu to [ON]. (p. 60)
cInsert a battery into the battery holder with the + – polarities correctly
matching the + – marks. If this still does not solve the problem, insert a
new battery since the battery is dead. (p. 94)
cRemove any obstructions between the Remote Commander and the
remote sensor.
Symptom Cause and/or Corrective Actions
The CHG (charge) lamp does not
light while the battery pack is being
charged.
cAttach the battery pack to the camcorder correctly. If the lamp still does
not light up, then it indicates that no power is supplied from the wall
socket.
• The battery charge is completed. (p. 12)
The CHG (charge) lamp flashes while
the battery pack is being charged.
cAttach the battery pack to the camcorder correctly. If the problem
persists, disconnect the AC Adaptor from the wall socket and contact
your Sony dealer. The battery pack may be damaged. (p. 12)
The battery pack is quickly
discharged.
• The temperature of the environment is too low, or the battery pack has
not been charged enough. This is not a malfunction.
cFully charge the battery again. If the problem persists, replace the
battery pack with a new one. It may be damaged. (p. 12, 82)
,continued