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Troubleshooting
Symptom Cause and/or Corrective Action
• The LCD panel is open.
c Close the LCD panel when you do not record using the
LCD screen (p. 32).
• The contrast between the subject and background is too
high. This is not a malfunction.
• The smear phenomenon is occurring. This is not a
malfunction.
• Slow shutter, Super NightShot or Color Slow Shutter
mode is activated. This is not a malfunction.
• If 10 minutes passes after you set the POWER switch to
CAMERA or DEMO MODE is set to ON in the menu
settings without a “Memory Stick” *
4)
or a cassette
inserted, your camcorder automatically starts the
demonstration.
c Insert a “Memory Stick” *
4)
or a cassette and the
demonstration stops.
You can also cancel DEMO MODE (p. 221).
• NIGHTSHOT is set to ON.
c Set it to OFF (p. 39).
• NIGHTSHOT is set to ON in a bright place.
c Set it to OFF (p. 39).
• The backlight function is active.
c Deactivate the backlight function (p. 38).
• BEEP is set to OFF in the menu settings.
c Set it to MELODY or NORMAL (p. 222).
• Set STEADYSHOT to OFF in the menu settings (p. 213).
• The power of the external flash is off or the power source
is not installed.
c Turn on the external flash or install the power source.
• AUTO is selected in FLASH MODE in the menu settings
while recording in a bright place.
c Set it to ON (p. 211).
Types of trouble and how to correct trouble
The picture does not appear in the
viewfinder.
A vertical band appears when you
shoot a subject such as lights or a
candle flame against a dark
background.
A vertical band appears when you
shoot a very bright subject.
Some tiny white, red, blue or green
spots appear on the screen.*
4)
An unknown picture is displayed on
the screen.
The picture is recorded in incorrect or
unnatural colors.
Picture appears too bright, and the
subject does not appear on the
screen.
The shutter does not sound.*
4)
A horizontal black band appears
when shooting a TV screen or a
computer screen.*
3)
An external flash (optional) does not
work.*
4)
*
1)
*
2)
*
3)
*
4)