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GB
Symptom Cause/Remedy
You cannot adjust the
speaker volume using
the Fn key.
When downloading
movies from the
camera, frame dropout
occurs and sound is
interrupted.
Images downloaded
from the camera stop
for a few seconds.
Images downloaded
from the camera are
not displayed.
Sound is not recorded
even though the
microphone is
connected.
When you connect the
USB cable, the “Add
New Hardware
Wizard” dialog box
appears on your
computer screen.
Depending on the computer you are using, you may not be
able to use the Fn key to adjust the volume when the camera
is connected to your computer. Open the volume control from
the taskbar or notification area and adjust the volume (page
17).
• Depending on the Network Smart Capture effect settings,
frame dropout may occur. For details, refer to the Network
Smart Capture help.
• If multiple software applications are open concurrently, the
processing speed of your computer may be exceeded. Close
any software applications you are not using.
• Your computer’s power management function is enabled.
cCheck the CPU speed setting for your computer. For
setting details, refer to the manuals provided with your
computer.
Images may stop for a few seconds in the following
situations. However, this is not a defect.
• When a keyboard shortcut that uses the Fn key is
performed.
• When the CPU load is too heavy.
• When using a Sony notebook with an internal camera, and
you press CAPTURE on your computer.
• Multiple software applications are running concurrently.
cClose one of the software applications.
• Depending on the screen mode and number of colors your
computer is using, as well as other conditions of use,
available video memory may be insufficient.
cReduce the resolution, or reduce the number of colors
used.
• If you perform the above procedure and the images still do
not appear, restart your computer.
• Check whether the recording control (or audio recording
control) is set properly (page 17).
• If the device driver is not installed, sound may not be
recorded even though the microphone is connected. Follow
the procedure described in “Installing the driver” (page 7)
to install the driver.
The driver for the device is not installed.
cClick “Cancel” in the “Add New Hardware Wizard” dialog
box and, after disconnecting the USB cable from the USB
connector, follow the procedure described in “Installing the
driver ” to install the driver.