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10 Troubleshooting
If your camera does not work properly, please check the following items. If the problem still
exists please contact your dealer.
Symptoms Cause and solution
Cause: Not enough light
Error A
Camera does not take photos
Solution:
Change angle of camera to include more light
or use automatic flash.
Cause: Weak batteries
Error B
Photos disappear from the LCD
after a period
Solution: Insert two fresh batteries.
Cause: The PC does not have enough free RAM.
Error C
Not all images can be
downloaded to the PC
Solution:
Close all other applications before
downloading. If the problem persists,
download the images one at a time to the PC
and save them there before transferring the
next image.
Cause: Camera shuts down automatically.
Error D
Camera switches off after 5
minutes. LCD switches off.
Solution: Restart camera.
Cause: The PC’s USB port is deactivated in the BIOS.
Error E
When the camera is connected
to the PC for the first time, no
new hardware is found.
Solution: Activate the port in the PC’s BIOS.
Cause:
It is normal for the shutter speed to be slower
in dark conditions.
Error F
The shot to shot time is longer
when taking pictures in dark
conditions.
Solution:
Change the camera angle or improve the light
conditions.
Cause:
PC or camera is busy and there is no
connection between the two.
Error G
The camera does not start after
connection to the PC. The
camera display lights up and
LCD shows all symbols.
Solution:
Disconnect the USB cable from the PC, check
why the PC is busy and insert the cable again.
Note: This table contains possible causes of error. Some of these are normal phenomena.