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10 Troubleshooting Problems
The troubleshooting guide is designed to help you. If problems continue, please contact your local customer
support hot-line. See your registration card for help line contact details.
I receive an error message when
I am installing “SPYPEN NOX
Camera Driver”
“SPYPEN NOX Camera Driver”
does not load.
I receive a message no image to
download when I try to upload
images to my computer.
Connection failure. Check all cable connections are secured.
Shut down all other applications and
attempt to reinstall the driver.
Check the USB controller in your BIOS
if it is activated. If this does not work
contact your national customer support
representative.
Symptom Problem Solution
My CD Installation wizard does
not work.
The auto installation le is
switched to off or The CD-ROM is
disconnected.
Go to the computer desktop. Right click
on “My Computer”. Click “Properties”.
Select “Device Manager”. Double click
on “CD_ROM”, double click on “CD-R
(normally the manufacturer’s name.
Click on “Settings”. Ensure “Auto
insert notication” is ticked and the
“disconnect” is ticked. If you change
the settings the computer will ask you
to restart your PC. Click “Yes”.
I cannot upload images to the Mac Connection failure.
Check all cable connections are secured.
Camera does not turn on
or
Low battery ion appears.
Battery is exhausted. Recharge the battery.
Camera suddenly powers down. Auto Power Function activated
or
Battery is exhausted.
Turn power back on
or
recharge the battery.
Image is not recorded when the
shutter button is pressed.
Camera is turned off
or
Flash unit is being charged
or
Memory is full.
Turn the camera on
or
Wait until ash unit charging nishes
or
Delete images you no longer need, or
use another memory card.
Camera powers down during self-
timer countdown.
Battery is exhausted. Recharge battery.
Recorded pictures are not saved
in memory.
Camera powers off before the save
operation is complete
or
Removing the memory card before
the save operation is complete.
If the indicator is on the LCD screen,
recharge battery
or
Do not remove the memory card before
the save operation is complete.
Color of the playback pictures is
different from the picture on the
Monitor screen during recording.
Sunlight or light from another
source is shining directly into the
lens during recording.
Position the camera so sunlight does not
shine directly onto the lens.
Pictures are not displayed.
A memory card with non-DCF
pictures recorded with another
camera is loaded in the camera.
This camera cannot display non-DCF
pictures recorded onto a memory card
used by another digital camera.
The picture selection screen
does not appear when DELETE is
selected.
All the pictures in memory are
protected.
Unprotect the pictures you want to
delete.
I cannot communicate with
NetMeeting successfully.
Camera is not set to WDM.
Camera should be set to WDM.
I cannot download images and video
clips in Windows Me
No removable disk in My Computer
when plug the camera to PC.
Go to the computer desktop and click “My
Computer”, then click “Properties”, select
“Device Manager”. Double click “My
Digital Cam” and click “Update Driver”.
Insert the SPYPEN NOX CD ROM and
locate the driver from SPYPEN NOX
CD ROM to update Mass Storage driver
in Windows Me.
Please also refer to the help files & User Guides that accompany the enclosed applications. For further
information and support, please visit our website: http://www.SPYPEN.com