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A:
First, ensure that you have in fact taken videos. Press the Shutter button a few times to take some sample
photos and then try downloading them again.
It is also recommended that you have an SD card inserted in the camcorder.
Secondly, the USB cable needs to be inserted in a free USB slot on your computer.
Thirdly, give your computer time to recognize that the device is inserted. If need be, refresh the device options
list until you see the removable devices appearing.
If the computer does not recognize your device it may mean that your computer does not meet the minimum
system requirements.
Please see the System Requirements section of this manual. If your computer does not match these
requirements then it is possible that you will not be able to transfer the photos and videos from your camcorder.
Q: I have downloaded the videos from the camcorder using the application and they appear in the Select
Photos section of the application. I double click on the video but nothing happens.
A:
In order to play video files through your Quickflix Companion you need to have Windows Media Player
installed on your computer and setup as the default media player.
A02-090422