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VIVOTEK
User's Manual - 53
System > Maintenance
This chapter explains how to restore the Network Camera to factory default, upgrade rmware
version, etc.
General settings > Upgrade rmware
This feature allows you to upgrade the firmware of your Network Camera. It takes a few minutes to
complete the process.
Note: Do not power off the Network Camera during the upgrade!
Follow the steps below to upgrade the rmware:
1. Download the latest rmware le from the VIVOTEK website. The le is in .pkg le format.
2. Click Browse… and specify the rmware le.
3. Click Upgrade. The Network Camera starts to upgrade and will reboot automatically when the upgrade
completes.
If the upgrade is successful, you will see “Reboot system now!! This connection will close”. After that, re-
access the Network Camera.
The following message is displayed when the upgrade has succeeded.
The following message is displayed when you have
selected an incorrect rmware le.
Starting firmware upgrade...
Do not power down the server during the upgrade.
The server will restart automatically after the upgrade is
completed.
This will take about 1 - 5 minutes.
Wrong PKG file format
Unpack fail
Reboot system now!!
This connection will close.
Tips:
If a rmware upgrade is accidentally disrupted, say, by a power outage, you still have a last resort
method to restore normal operation. See the following for how to bring the camera back to work:
Applicable scenario:
(a) Power disconnected during FW upgrade.
(b) Unknown reason causing abnormal LED status, and a Restore cannot recover normal working
condition.
You can use the following method to activate the camera with its backup rmware.
(a) Press and hold down the reset button for at least one minute.
(b) Power on the camera until the Red LED blinks rapidly.
(c) After boot up, the rmware should return to the previous version before the camera hanged. (The
procedure should take 5 to 10 minutes, longer than the normal boot-up process.) When this
process is completed, the LED status will return to normal.