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C-2 APPENDIX C: TECHNICAL SUPPORT
World Wide Web Site Access the latest networking information on 3Com’s World Wide Web site by
entering our URL into your Internet browser:
http://www.3Com.com/
This service features news and information about 3Com products, customer
service and support, 3Com’s latest news releases, selected articles from
3TECH
, 3Com’s award-winning technical journal, and more.
Ask3Com on
CompuServe
Ask3Com is a CompuServe-based service containing patches, software,
drivers, and technical articles about all 3Com products, as well as an
interactive forum for technical questions. To use Ask3Com, you need a
CompuServe account.
To use Ask3Com:
1 Log on to CompuServe.
2 Enter go threecom
3 Press [Return] to see the Ask3Com main menu.
3ComFacts
Automated Fax
Service
3Com Corporation’s interactive fax service, 3ComFacts, provides data sheets,
technical articles, diagrams, and troubleshooting instructions on 3Com
products 24 hours a day, seven days a week. Within this service, you may
choose to access CardFacts
for adapter information, or NetFacts
for
network system product information.
■ CardFacts provides adapter installation diagrams, configuration drawings,
troubleshooting instruction, and technical articles.
Document 9999 provides you with an index of adapter documents.
■ NetFacts provides data sheets and technical articles on 3Com Corporation’s
hub, bridge, router, terminal server, and software products.
Document 8888 provides you with an index of system product documents.
Call 3ComFacts using your touch-tone telephone. International access
numbers are: