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AXIS 210/211 - Troubleshooting
For additional assistance, please contact your reseller or see the support pages on the Axis
Website at www.axis.com/techsup
The Status and Network indicator LEDs are flashing red rapidly
Hardware failure. Contact your Axis dealer.
The Status indicator LED is flashing red and the camera is inaccessible
A firmware upgrade has been inter-
rupted or the firmware has otherwise
been damaged.
See the Emergency Recovery Procedure above.
No images displayed on web page
Problem with AMC.
(Internet Explorer only)
To enable the updating of video images in Microsoft Internet Explorer, set your browser
to allow ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is
installed on your workstation.
Installation of additional ActiveX com-
ponent restricted or prohibited
Configure your camera to use a Java applet for updating the video images under
Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for
more information.
Poor quality snapshot images
Screen incorrectly configured on your
workstation
In Display Properties, configure your screen to show at least 65000 colors, i.e. at least
16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.
Browser freezes
Netscape 7.x or Mozilla 1.4 (or later)
can sometimes freeze on a slow com-
puter.
Lower the image resolution.
Problems uploading files
Limited space. There is only limited space available for the upload of your own files. Try deleting one or
more existing files, to free up space.
Overlay not displayed
Total size of image and text overlay
exceeds maximum size of 640x480.
Using a text overlay affects the amount of space available to the overlay image. The text
overlay occupies proportionally more and more space the lower the resolution, i.e., 16
pixels in height at 640x480, 32 pixels at 320x240 and 64 pixels at 160x120.
Because of this, changing to a lower resolution after configuring an overlay image and a
text overlay may cause the total overlay size to exceed the maximum size of 640x480,
and no overlay will be displayed.
Motion Detection triggers unexpectedly
Changes in luminance. Motion detection is based upon changes in luminance in the image. This means that if
there are sudden changes in the lighting, motion detection may be istakenly triggered.
Lower the sensitivity setting to avoid problems with luminance.