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AXIS M1034-W Network Camera
Troubleshooting
No audio
Incorrect setup
Check the sound card in the computer. Ensure that mute is not selected and that the volume
settings are correct.
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Poor audio quality
Stuttering
Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and
video using H.264
Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
Options > Date & Time.
Distorted audio
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Feedback loops Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mode instead.
Storage and disk management problems
Storage disruption
A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the System Log under
System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
re-mount the storage device.
For information on how to set up a storage disruption alarm, see Events on page 35.
Video cannot be recorded
Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted Reformat the SD card and then click Mount.
NONO
NO
TICETICE
TICE
Formatting the card will remove all content, including all recordings, from the SD card.
PIR Sensor sensitivity
The PIR sensor rarely triggers
or not at all
Since IR light is blocked by glass, the PIR sensor will not work if the product is placed behind
a window or similar.
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