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Troubleshooting Guide
If you move the camera to the left or right quickly (high-speed panning)
or shoot a moving subject, the image may look distorted.
Make sure the AV cable or HDMI cable’s plug is inserted all the way in
(p.218, 221).
Set the video OUT system (NTSC/PAL) to the same video system as
the TV set (p.221).
Depending on the card reader and computer OS used, SDXC cards
might not be correctly recognized. In such a case, connect your
camera to the computer with the provided interface cable, then
transfer the images to your computer using EOS Utility (provided
software, p.302).
In Basic Zone modes and in movie shooting mode, certain tabs and
menu options are not displayed. Set the shooting mode to a Creative
Zone mode (p.43).
Set the color space to sRGB. If Adobe RGB is set, the first character
will be an underscore (p.121).
The subject looks distorted during movie shooting.
No image appears on the TV screen.
My card reader does not recognize the card.
Display Problems
The menu screen shows few tabs and options.
The file name’s first character is an underscore (“_MG_”).