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Troubleshooting
If you have a problem with your camcorder, refer to this checklist. Consult your dealer
or a Canon Service Center if the problem persists.
Power Source
Recording/Playback
Problem Cause Solution
Battery pack is exhausted.
Battery pack is not correctly
attached.
Battery pack is exhausted.
Power save function has
been activated.
Battery pack is exhausted.
Cassette compartment cover
is not fully open.
Battery pack is exhausted.
The camcorder
malfunctions.
Battery pack is exhausted.
Battery packs will not
charge outside the
temperature range of 32 ˚F
and 104 ˚F (0 ˚C and 40˚C).
Battery packs become hot
with use and may not
charge.
The battery pack is
damaged.
Replace or charge the
battery pack.
Attach the battery pack
correctly.
Replace or charge the
battery pack.
Turn on the camcorder.
Replace or charge the
battery pack.
Open the cassette
compartment cover fully.
Replace or charge the
battery pack.
Consult a Canon Service
Center.
Replace or charge the
battery pack.
Charge the battery pack in
temperatures between 32 ºF
and 104 ºF (0 ºC and 40 ºC).
Wait until the battery pack
temperature is below 104 ˚F
(40 ˚C) and retry charging.
Use a different battery pack.
Camcorder will not turn
on.
The camcorder switches
off by itself.
Cassette compartment
will not open.
Cassette compartment
stopped during loading/
unloading.
LCD/viewfinder switches
on and off.
Battery pack will not
charge.
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25
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Camcorder is not turned on.
Cassette is not loaded.
Cassette is not loaded.
Battery pack is exhausted.
Condensation is detected.
Camcorder stopped
operating to protect the
tape.
Camcorder and wireless
controller are not set to the
same remote sensor mode.
Batteries of the wireless
controller are exhausted.
Turn on the camcorder.
Load a cassette.
Load a cassette.
Replace or charge the
battery pack.
See reference page.
Unload and reload the
cassette.
Change the remote sensor
modes.
Replace the batteries.
Buttons will not work.
v flashes on the screen.
k flashes on the
screen.
h flashes on the screen.
“REMOVE THE
CASSETTE” appears on
the screen.
The wireless controller
will not work.
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