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Troubleshooting
The camera will not
record
Memory card is full. zInsert a new memory card.
zIf required, download the images to a
computer and erase them from the memory
card to make space.
Memory card is not formatted
correctly.
zFormat the memory card. (See Formatting
Memory Cards (p. 19).)
zIf reformatting does not work, the memory
card logic circuits may be damaged. Contact
the nearest Canon Customer Help Desk.
The SD card (sold separately) is
write-protected.
zSlide the write protect tab of the SD card
upward.
Cannot play back You attempted to play back images
shot with another camera or images
edited with a computer.
zComputer images that cannot be played back
will playback if they are added to the camera
using the bundled software program
ZoomBrowser EX or ImageBrowser. See the
ZoomBrowser EX/ImageBrowser Software
User Guide (PDF).
File name was changed with a
computer or file location was
changed.
z
Set the file name or file number according to the
Design rule for Camera File system standards.
(See About File and Folder Numbers (p. 116).)
Lens will not retract Battery cover or memory card slot
cover opened with camera on.
zClose the memory card slot cover or battery
cover, then turn off the camera.
Battery cover or memory card slot
cover opened while recording to the
memory card (warning signal
sounds).
zClose the memory card slot cover or battery
cover, then turn off the camera.