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Troubleshooting
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Troubleshooting
Camera will not operate.
Power is not turned on.
z
Turn on the camera.
See Turning the Power On/Off (Basic Guide: p. 4)
Memory card slot/
battery cover opened.
z
Confirm that the memory card slot/battery cover are securely
closed.
Insufficient battery voltage.
z
Fully charge the battery, then put it in the camera.
z
Use the Compact Power Adapter (sold separately).
Poor contact between
camera and battery
terminals.
z
Wipe the terminals with a clean, dry cloth.
Camera will not record.
Camera is in Playback or
computer/printer
connection mode.
z
Switch to Shooting mode.
z
During a computer or printer connection, disconnect the
interface cable before switching the camera to Shooting mode.
Flash is charging.
(Blinking on LCD
monitor).
z
Wait until stops blinking and lights steadily, signaling that
the flash is charged, then press the shutter button.
Memory card full.
z
Insert a freshly formatted (initialized) memory card.
z
If required, download the images to a computer and erase
them from the memory card to make space.
Memory card not formatted
correctly.
z
Formats (initializes) memory cards.
See Formatting a Memory Card (p. 23)
z
If reformatting doesn't work, the memory card logic circuits may
be damaged. Consult the nearest Canon Customer Support
Help Desk.
SD card is write-protected.
z
Slide the write-protect tab of the SD card upward.
See Handling the Memory Card (p. 127)
Cannot play back.
You attempted to play back
images shot with another
camera or images edited
with a computer.
z
Computer images that cannot otherwise be played back might
play back if they are sent to the camera using the bundled
ZoomBrowser EX or ImageBrowser software. See
ZoomBrowser EX/ImageBrowser Software User Guide (PDF).
File name was changed
with a computer or file
location was changed.
z
Set the file name or file number according to the Design rule for
Camera File system standards.
See File and Folder Numbers (p. 85)
Troubleshooting