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Megapixel Cameras and Surveillance Software User Manual
CBC (America) Proprietary Information p.35
5. Why is my CBC (America) camera not detected by the Camera Installer?
If the camera in not detected it maybe because of the firewall settings. To allow Camera Installer
access to the network the user should, configure the firewall properly. To configure the Windows
firewall, access the Windows Security Center in the Windows Control Panel, then click on
Windows Firewall.
In the Windows Firewall window click the Exceptions tab and add CBC programs (CBC Installer,
CBC Manager, and CBC Video System) to the list of exceptions. Once the selections have been
made click OK, and re-run the Camera Installer. If the Camera Installer still can not find the
camera make sure that there are no hardware firewalls in the gateways and routers on your
network.
6. Can I update all my cameras with the same version of firmware?
There are three types of updates. One update will update the MP2 and MP5. The MP3DN and
MP8D have their own updates; these should only be used for the MP3DN and MP8D. The camera
model(s) is listed in the update file name.
7. How do I find out what version of software is installed and what are the IP and MAC addresses of
my cameras?
This information is displayed in the About dialog (right click mouse and select About).