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APPENDIX
GETTING HELP
Troubleshooting Section in this User’s Guide
Please refer to the Troubleshooting section (p.42) first, as it contains some of the most common
problems that users encounter.
Website Customer Support/FAQ
For problems that are not listed in the Troubleshooting section, please visit our customer support
website at www.concord-camera.com to view the Frequently Asked Questions (FAQ) by clicking the
appropriate camera model picture in the “Camera Support” Section. Most of the latest support issues
are posted and answered in the FAQ section. If the problem you are encountering is not listed either
in the troubleshooting section of this User’s Guide or the FAQ section on our website, you can also
E-mail us by clicking the E-mail address link to the customer support center in the “Camera Support”
Section.
Customer Support
Before You E-mail or Call us
If you have questions concerning the operation of the camera or software installation that are not listed
either in the troubleshooting section of this User’s Guide or the FAQ section on our website, feel free
to speak to or email a customer service representative. Before emailing or calling us, please have the
following information ready:
Camera Information: Computer Information:
Name of camera model Operating System
Camera Serial Number Processor Speed (MHz)
Computer Make and Model
Amount of memory
Exact Error message received
For Camera Support please contact:
Web: www.concord-camera.com
For Camera Support via E-mail, please contact us at www.concord-camera.com.
Concord and the Concord logo are registered trademarks or trademarks of Concord Camera Corp., in the United States
and/or other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation
in the United States and/or other countries. Mac and Macintosh are registered trademarks or trademarks of Apple
Computer, Inc. in the U.S. and other countries. All other brands and product names are either registered trademarks or
trademarks of their respective owners.
Toll Free in the US and Canada:
• (866) 522-6372
Toll Free in Europe:
UK: 0800-1696482
Spain: 900-973195
Italy: 800-781883
France: 0800-917599
Toll:
• +31-53-4829779
Germany: 01805-780003