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Network Camera User’s Manual
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Appendix
A. Troubleshooting & Frequently Asked Questions
Q1: Status led does not light up.
A1: First, make sure that「Configuration>System>Turn off the LED indicator」is disabled.
If it is, check the item, and the led should light up. Second, if red led does not light up,
please check that the power adapter in the package is plugged correctly. And last, if
green led does not light up; please check that category 5 UTP cable is plugged correctly.
If the problem is still not solved, please contact your dealer for further help.
Q2: What kind of Ethernet cable is used by network camera?
A2: The network Camera uses Category 5 UTP cable allowing 10 and/or 100 Base-T
networking.
Q3: The Network Camera will be installed and work if a firewall exists on
the network?
A3: There are two way to set up the IP camera at Internet.
(1) By UPnP Port Forwarding
1. Select an IP router. It must support UPnP port forwarding and enable this function
first!!
2. Connect camera RJ45 cable to IP router and the router is also connected to Internet.
3. Plug power cord to camera.
4. Go to camera Network page. Enable UPnP port forwarding
5. Check camera status, we can see the ports had been successfully opened!