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4 • Contents Genie Monochrome Series-GigE Vision Camera
Ethernet Switch Requirements ........................................................................................................98
Ethernet to Fiber-Optic Interface Requirements ............................................................................99
EC & FCC DECLARATION OF CONFORMITY.........................................................................................100
TROUBLESHOOTING............................................................................................................................101
OVERVIEW............................................................................................................................................101
Problem Type Summary................................................................................................................101
INSTALLATION ISSUES AND FUNCTIONAL PROBLEMS............................................................................103
GigE Server Warning Example 1a: IP error with multiple NICs .................................................103
GigE Server Warning Example 1b: IP error with multiple NICs .................................................104
GigE Server Warning Example 2: Subnet Mask or IP error ........................................................105
GigE Server Warning Example 3: Filter Driver (CorSnid) Disabled ..........................................105
DEVICE AVAILABLE WITH OPERATIONAL ISSUES..................................................................................106
Firmware Updates ........................................................................................................................106
Power Failure During a Firmware Update–Now What? .............................................................107
Streaming Error: No Acquisition with a Timeout Message..........................................................107
Disabling Windows Firewall................................................................................................................. 107
Test a Genie Using Internal Test Patterns....................................................................................109
Cabling and IP Configuration Issues ...........................................................................................109
Streaming Video (grab) Issues......................................................................................................109
Grab Remains Black.............................................................................................................................. 110
Grab has Random Bad Data or Noise.................................................................................................... 110
Grab has Random Bad Data or Noise – Case 1..................................................................................... 110
Grab has Random Bad Data or Noise – Case 2..................................................................................... 111
Grab has Random Bad Data or Noise – Case 3..................................................................................... 111
Laptop Computer Networking Issues............................................................................................111
Configuration Recommendations with Laptops.................................................................................... 112
Problems when Changing the Laptop NIC............................................................................................ 112
Problems with Disconnecting NICs ...................................................................................................... 113
Ethernet Switch Issues ..................................................................................................................113
Multiple Camera Issues ................................................................................................................113
Camera Exposure Issues...............................................................................................................114
Verifying Network Parameters......................................................................................................115
VPN Driver Interference...............................................................................................................115
DALSA CONTACT INFORMATION....................................................................................................117
GENIE SALES INFORMATION .................................................................................................................117
GENIE TECHNICAL SUPPORT .................................................................................................................118
GLOSSARY OF TERMS .........................................................................................................................119
INDEX........................................................................................................................................................123