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Troubleshooting and Support
Support Process
The HP support process works most effectively if you perform
the following steps in the order specified:
1. Review the troubleshooting section of this User’s Manual
(see
Problems and Solutions on page 105).
2. Access the HP Customer Support website for support. If
you have access to the Internet, you can obtain a wide
range of information about your digital camera. Visit the
HP
website for product help, drivers, and software
updates at
www.hp.com/support
This website is available in the following languages:
Dutch, English, French, German, Italian, Portuguese,
Spanish, Swedish, Traditional Chinese, Simplified
Chinese, Japanese, Korean. (Danish, Finnish, and
Norwegian support information is available in
English only.)
3. Access HP e-support. If you have access to the Internet,
connect with HP via e-mail by going to:
www.hp.com/support. You will receive a personal reply
from an HP Customer Support technician. E-mail support
is available in the languages listed at that website.
4. (US and Canadian customers, skip this step and go on to
Step 5.) Contact your local HP dealer. If your digital
camera has a hardware failure, take it to your local HP
dealer for a solution. Service is free during your digital
camera’s limited warranty period.
5. Contact HP Customer Support for support by phone. If
you cannot solve the problem using the above options,
you can call HP for support. Check
www.hp.com/support
for contact details.