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Troubleshooting
www.kodak.com/go/support
41
Camera/computer communications
Problem Cause Solution
The computer
does not
communicate
with the camera.
There is a problem with
the configuration of the
USB port on the computer.
See this file on the EasyShare software
CD: USB.html Or, visit
www.kodak.com/go/
camerasupport
Camera power is off. Turn on the camera (page 2).
Batteries are exhausted or
are not charged.
Install new batteries (page 1) or
charge rechargeable batteries.
Some Advanced Power
Management utilities on
laptops turn off ports to
save battery life.
See the Power Management section of
the laptop user’s guide to disable this
feature.
USB cable is not securely
connected.
Connect cable to camera and
computer port (page 14).
Software is not installed. Install the software (page 13).
Software is installed
incorrectly.
Disconnect the USB cable. Close all
open applications. Re-install the
software (page 13).
Too many applications are
running on the computer.
Disconnect camera from the computer.
Close all software applications,
reconnect camera.
The Battery Monitor or
similar software runs
constantly.
Close that software before starting the
Kodak software.