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42 www.kodak.com/go/support
Troubleshooting
Camera screen messages
Cannot transfer
pictures.
(The Add New
Hardware Wizard
cannot locate
drivers.)
Software is not installed. Disconnect USB cable. (If using camera
dock or printer dock, disconnect cable
and remove camera from dock). Close
all open applications. Re-install the
software (page 13).
Software is installed
incorrectly.
Disconnect the USB cable. Close all
open applications. Re-install the
software (page 13).
Message Cause Solution
No images to display There are no pictures in
the current image storage
location.
Change image storage location
setting (page 25).
Memory card requires
formatting
Card is corrupted or
formatted for another
digital camera.
Insert a new card (page 3) or
format the card (page 28).
Caution: Formatting a card
deletes all pictures and
videos, including protected
files.
Memory card cannot
be read (Please format
memory card or insert
another card)
Remove USB cable in
camera
Restart computer if
needed
USB cable is connected to
camera while docked.
Unplug the USB cable from the
camera.
Problem Cause Solution