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48 www.kodak.com/go/support
6 Troubleshooting
Camera problems
For step-by-step product support, visit www.kodak.com/go/z712support and select
Interactive Troubleshooting & Repairs.
If Try one or more of the following
Camera does not
turn on
■ Insert a new or charged battery.
■ If practical, connect the camera to a Kodak 3-volt AC adapter
(sold separately), then try again. See page 58 for more battery
information.
Camera does not turn
off and the lens does
not retract
Camera buttons and
controls do not
function
Lens does not extend
when camera turns on
or does not retract
■ Confirm that the battery in camera is charged.
■ Turn camera off, then on again. (Lens does not extend in
Favorites mode.)
■ If problem still exists, get help (page 52).
EVF/LCD is black or
does not turn on
■ Remove the lens cap.
■ Push the EVF/LCD button to change the display.
In Review, a blue or
black screen is
displayed instead of
a picture
■ Transfer the picture to the computer.
■ Transfer
all
pictures to the computer (page 44).
■ Take another picture. If problem continues, try internal memory
and/or another memory card.
Pictures remaining
number does not
decrease after taking a
picture
■ Continue taking pictures. The camera is operating normally.
(The camera estimates the number of pictures remaining after each
picture is taken, based on picture size and content.)