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Chapter 9
Troubleshooting—Camera Dock 6000
Problem Cause Solution
Cannot transfer
pictures to the
computer.
Software is not
installed.
Disconnect USB cable and remove
camera from dock. Install
EasyShare software (page 71).
Software is installed
incorrectly.
Disconnect the USB cable and
remove camera from dock. Close
all open applications. Uninstall,
then re-install the software
(page 71). To uninstall, go to
Start/Settings/ Control
Panel/Add/Remove Programs.
USB cable was
connected during
software installation.
Camera is listed as an
unknown device (PC
only).
Disconnect the USB cable and
remove camera from dock.
Delete camera from Device
Manager: Right-click on My
Computer, go to Properties/
Hardware/Device Manager/Other
Devices/ (delete this entry—
?Kodak ES camera)
AC adapter or USB
cable is not securely
connected.
Check the connections (page 77).
Too many applications
running on computer.
Close all software applications
and try again.
Camera was removed
from the camera dock
during picture transfer.
Replace the camera on the
camera dock and press the
Transfer button.
Transfer button was not
pressed.
Press the Transfer button.