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46 www.kodak.com/go/support
6 Troubleshooting
For step-by-step product support, visit www.kodak.com/go/z1012support and select
Interactive Troubleshooting & Repairs.
Camera problems
If Try one or more of the following
Camera does not
turn on.
■ Install new batteries (see page 1).
■ Charge rechargeable batteries.
Camera does not
turn off.
■ Remove the battery, then reinsert or replace it. If the camera still does
not function, visit www.kodak.com/go/z1012support and select
Interactive Troubleshooting & Repairs.
Pictures remaining
number does not
decrease after
taking a picture.
■ The camera is operating normally. Continue taking pictures.
Stored pictures are
corrupted.
■ Retake pictures. Do not insert or remove a card when the camera is on.
Keep rechargeable batteries charged.
■ Transfer the pictures to the computer (see page 43), then format the
card or internal memory (see page 35).
Caution: Formatting a card deletes all pictures and videos,
including protected files.
In Review mode,
you do not see a
picture (or the
expected picture)
on the LCD screen.
■ Check the image storage location setting (see page 33).