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Troubleshooting
F10
Technical Notes and Index
Streaks of light or partial
discoloration are visible in
the monitor.
Smear may occur when extremely bright light
strikes the image sensor. When shooting with
Continuous set to Multi-shot 16 and when
recording movies, avoiding bright objects, such
as the sun, reflections of the sun, and electric
lights is recommended.
E27,
F3
Bright specks appear in
images captured with flash.
Flash is reflecting off particles in air. Set the flash
mode setting to W (Off).
54
Flash does not fire.
• The flash mode is set to W (Off).
• Some scene modes with which the flash
does not function are selected.
• On is selected for Blink proof in smart
portrait menu.
• Another function that restricts flash is
enabled.
54
59
51
62
Optical zoom cannot be
used.
Optical zoom cannot be used while recording
movies.
79
Digital zoom cannot be
used.
• Digital zoom is set to Off in the setup
menu.
• Digital zoom is not available in the following
situations.
- When Continuous is set to Multi-shot
16 in A (auto) mode.
- When AF area mode is set to Subject
tracking in A (auto) mode.
- When Scene auto selector, Portrait,
Night portrait, or Pet portrait scene
mode is selected.
- When shooting in smart portrait mode.
87, E58
37, E26
38, E30
40, 41, 46
49
Image mode not
available.
Another function that restricts the Image
mode option is enabled.
60
No sound when shutter is
released.
• Off is selected for Sound settings>Shutter
sound in the setup menu. No sound is
produced with some shooting modes and
settings, even when On is selected.
• The speaker is blocked. Do not cover the
speaker.
87, E59
3, 26
AF-assist illuminator does
not light up.
Off is selected for AF assist in the setup menu.
AF-assist illuminator may not light depending
on the position of the focus area or the current
scene mode, even when Auto is selected.
87, E58
Problem Cause/Solution A