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159
Troubleshooting
Technical Notes
Skin tones are not softened.
• Under some shooting conditions, facial skin
tones may not be softened.
• Use Skin softening in the playback menu for
pictures containing more than three faces.
50
77
No sound when shutter is
released.
• Off is selected for Sound settings>Shutter
sound in setup menu.
• Continuous, Multi-shot 16 or BSS is
selected for the Continuous setting in
shooting menu.
• d (Sports scene mode) or l (Museum
scene mode) is selected.
• D mode is selected.
• The speaker is blocked. Do not cover the speaker.
129
103
38, 41
81
5, 24
AF-assist illuminator does not
light.
• Off is selected for AF assist in the setup menu.
• AF-assist illuminator turns off automatically in
some scene modes.
128
37-42
Pictures appear smeared. Lens is dirty. Clean lens. 151
Colors are unnatural. White balance does not match light source. 101
Randomly spaced bright pixels
(“noise”) appear in image.
Shutter speed is too slow or ISO sensitivity is high
as the subject is dark. Noise can be reduced by:
• Using flash.
• Specifying a lower ISO sensitivity setting.
• Using a scene mode which has noise
reduction ability.
30
104
37-42
Pictures are too dark
(underexposed).
• Flash is off.
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Increase ISO sensitivity.
• Subject is backlit. Select o (Backlight) scene
mode or use fill flash.
30
24
30
34
104
30, 42
Pictures are too bright
(overexposed).
Adjust exposure compensation. 34
Unexpected results when flash
set to V (auto with red-eye
reduction).
When taking pictures with V (auto with red-eye
reduction) or fill flash with slow sync and red-eye
reduction in Night portrait scene mode, In-
Camera Red Eye Fix may be applied to areas not
affected by red-eye. Use any scene mode other
than Night portrait, and change the flash to any
setting other than V (auto with red-eye
reduction) and try shooting again.
30, 38
Problem Cause/Solution A