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Troubleshooting
Technical Notes
Bright specks appear in images
taken with flash.
Flash is reflecting off particles in air. Lower the
built-in flash or set flash mode to W (Off).
6, 29
Flash does not fire. • The built-in flash is lowered, or flash mode is
set to W (Off).
• Some scene modes that cannot turn on flash
are selected.
• Sport continuous mode is selected.
• A feature that cannot be used with the flash is
selected.
6, 29
35
46
58
Digital zoom cannot be used. Digital zoom cannot be used in the following
situations.
• When Portrait or Night portrait is selected
for Scene mode.
• When smart portrait mode is selected.
• When Multi-shot 16 is selected for
Continuous.
• When recording movies
36, 37
44
55
73
Image mode not available. • A feature that cannot be used with image
mode is selected.
• Available image modes differ according to the
current shooting mode.
58
51
No sound when shutter is
released.
• Off is selected for Sound settings > Shutter
sound in setup menu.
• Do not block the speaker.
107
4
AF-assist illuminator does not
light.
• Off is selected for AF assist option in camera
setup menu.
• AF-assist illuminator turns off automatically in
some scene modes.
106
36-41
Images appear smeared. Lens is dirty. Clean lens. 120
Hues are unnatural. White balance does not match light source. 53
Randomly spaced bright pixels
(“noise”) appear in image.
The subject is dark, so shutter speed is too slow
or ISO sensitivity is too high.
• Noise can be reduced by using flash.
• Select a lower ISO sensitivity.
29
56
Images are too dark
(underexposed).
• The built-in flash is lowered, or flash mode is
set to W (Off).
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Raise the ISO sensitivity.
• Subject is backlit. Select the Backlight scene
mode, or set the flash mode to X (fill flash).
6, 29
22
29
33
56
29, 41
Problem Cause/Solution A