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Technical Notes—Troubleshooting
Troubleshooting
If your MSV-01 fails to function as expected, check the list of common problems below before con-
sulting your retailer or Nikon representative.
Refer to the page numbers listed in the right-most column for information on solving the problems listed here.
If You Hear an Unusual Noise from the Main Unit
If you hear any kind of unusual rattling or grinding sound coming from the internal HDD during
operation, it is possible that its operating life is coming to end.
Create a backup of the data stored on the internal hard disk of the device using an alternative
recording medium, and contact your retailer or Nikon representative.
Electronically-controlled devices
In extremely rare instances, the MSV-01 may fall in unoperatable state (freeze during opera-
tion). Press the power switch to turn the MSV-01 off.
• If the MSV-01 does not go off even when you press the power switch, you may
need to reset the MSV-01.
To reset the unit, simultaneously press and hold down the power switch and right function
button for several seconds.
* Note that resetting the unit as described above may result in the loss or corruption of any data
not yet recorded to the memory card or hard disk at the time the problem occurred.
• If the problem persists, perform the following steps:
1 Disconnect the AC adapter from the MSV-01 (if connected).
2 Remove and re-attach the battery pack.
When the MSV-01 is used on battery power for an extended period, the battery pack
may become hot. Be careful to avoid burns.
3 Turn the MSV-01 on again.
In the event of continued malfunction, contact your retailer or Nikon representative. Note
that disconnecting the power source as described above may result in the loss of any data
not yet recorded to the memory card or hard disk at the time the problem occurred.
Problem Possible Cause
LCD monitor is
blank
• The MSV-01 is off.
• Battery pack is not correctly inserted or battery contacts
are covered with insulating tape.
• Battery is exhausted.
• AC adapter is not correctly connected.
• A/V cable is connected to the MSV-01.
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MSV-01 turns off
without warning
• MSV-01 is turned off with Auto power off function.
• Battery is low.
• Battery is cold.
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Monitor is hard to
read
• Ambient lighting is too bright: move to a darker location.
• Monitor brightness needs adjustment.
• Monitor is dirty: clean monitor.
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Computer does not
recognize MSV-01
• MSV-01 is off.
• AC adapter is not correctly connected.
• Battery is low.
• USB cable is not correctly connected.
• COOLWALKER MSV-01 USB driver is not installed on computer
(Windows 98 SE only): install software from supplied CD.
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