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Troubleshooting
Technical Notes
Pictures are blurred. • Use flash.
• Use ISO sensitivity>High ISO sensitivity
auto in the shooting menu.
• Use electronic vibration reduction or motion
detection.
• Use BSS.
• Use tripod and self-timer.
28
99
113,
120
97
30
Bright specks appear in
pictures taken with flash.
Flash is reflecting off particles in air. Turn flash
off.
29
Flash does not fire. • Flash is off.
• Some scene modes that cannot turn on flash
are selected.
• D mode is selected.
• Continuous, Multi-shot 16 or BSS is
selected for the Continuous setting.
28
34-39
70
97
Optical zoom cannot be used. Optical zoom cannot be used while recording
movies.
70
Digital zoom cannot be used. Digital zoom is set to Off in the setup menu.
Digital zoom is not available in the following
situations.
• When Scene auto selector, Portrait, or
Night portrait is selected for scene mode.
• When shooting in smile mode
• Just before recording a movie (up to 2× can
be applied while recording movies).
• When Multi-shot 16 is selected for the
Continuous setting.
121
34, 35
45
70
97
Image mode not available. Image mode cannot be adjusted when Multi-
shot 16 is selected for the Continuous setting.
97
No sound when shutter is
released.
• Off is selected for Sound settings>Shutter
sound in setup menu.
• Continuous, Multi-shot 16 or BSS is
selected for the Continuous setting in
shooting menu.
• d (Sports scene mode) or l (Museum
scene mode) is selected.
• D mode is selected.
• The speaker is being blocked. Do not cover it.
121
97
35, 38
70
4, 22
Pictures appear smeared. Lens is dirty. Clean lens. 133
Colors are unnatural. White balance does not match light source. 95
Problem Cause/Solution A