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137
Troubleshooting
Technical Notes
Image mode not available. Image mode cannot be adjusted when Multi-
shot 16 is selected for Continuous.
91
No sound when shutter is
released.
• Off is selected for Sound settings > Shutter
sound in setup menu.
• Continuous or Multi-shot 16 or BSS is
selected for Continuous in shooting menu.
• d (Sports scene mode) or l (Museum
scene mode) is selected.
• D mode is selected.
• Do not block the speaker.
116
91
36, 39
61
5
AF-assist illuminator does not
light.
• Off is selected for AF assist option in camera
setup menu.
• AF-assist illuminator turns off automatically in
some modes.
115
35-40
Pictures appear smeared. Lens is dirty. Clean lens. 128
Colors are unnatural. White balance does not match light source. 89
Randomly spaced bright pixels
(“noise”) appear in image.
Shutter speed too slow. Noise can be reduced by:
• Using flash
• Specifying a lower ISO sensitivity setting
• Using a scene mode which has noise
reduction ability.
28
93
35-40
Pictures are too dark
(underexposed).
• Flash is off.
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Apply high sensitivity shooting mode, or raise
the ISO sensitivity.
• Subject is backlit. Select o (Back light scene
mode) or use fill flash.
28
22
28
32
33, 93
28, 40
Pictures are too bright
(overexposed).
Adjust exposure compensation. 32
Unexpected results when flash
set to V (auto with red-eye
reduction).
If taking pictures with V (auto with red-eye
reduction) or fill flash with slow sync and red-
eye reduction when scene mode is set to Night
portrait, In-Camera Red Eye Fix may be applied
to areas not affected by red-eye. Use any other
scene mode other than Night portrait, and
change the flash to any other settings other
than V (auto with red-eye reduction) and try
shooting again.
28, 36
Problem Cause/Solution A